Pronto

Small business owners very often have expiring inventory which goes to waste every day. Pronto gives them a channel to get rid of their excess inventory as well as to get new customers into their store.

Pronto won the 1st prize as well as the audience prize at >Play Hackathon, 2014.

Role: Team leader

Skills: UX research, Interaction design, User centered design, Visual design

The Problem

It all started on a Thursday afternoon at 2pm, when Alex and I were walking down the busy Durant Avenue. While almost all the shops struggling to keep up with their customers, we were quite surprised to see a barbershop which was closed for business!

When we inquired, we found that most shops have a lean period when they get absolutely no business. On interviewing a lot more shops, we discovered that a lot of them  – from bakeries and cupcake shops to salons and florists – have the same problem of expiring inventory. They told us how bad the problem really was. E.g. the cupcake shop owner told us that she has had to throw away cupcakes sometimes, because there weren’t enough homeless people to give away the cupcakes to!

The Product Vision

Pronto is an hourly deals app that would enable the small business owners to get rid of their expiring inventory quickly.

At the same time, we realized this could be a great channel for small business owners to get customers to come to their brick and mortar shops.

Pronto for consumers

Pronto for Business

What We Did

After interviewing many business owners as well as potential consumers, we realized it was important to satisfy the needs of both the sides.

  1. The Consumers have been jaded with daily deal sites such as Groupon to the degree that most people don’t really like using them any more. We needed to have an app which would not be just another deals app, but encouraged sticky behavior for them to keep coming back.
  2. The Business Owners  have been burnt by many daily deals sites such as Groupon, which created a negative value loop for them. They needed something which would not create expectations of lower and lower value for them every time a customer walked in the door. They also needed a mobile app which would allow them to create the offers very quickly, on the go, and send it out almost immediately.

We designed Pronto such that users who downloaded the app would get one offer (and only one offer) called a “Pronto”, every hour, on the hour. And once they received the offer, they had only 60 minutes to avail of the offer. We wanted to build both anticipation as well as the fear of missing out for each offer.

The business owners would have access to different mobile app, on which they would be able to create offers for the next hour. Thus they could create offers as late as possible for the next hourly offer blast to all the users.

While our first model was to have the business owners bid for the “Prontos” for each slot, after some usability testing, we realized that it was too complicated for the small business owners to figure out the correct value of each Pronto in an auction model. Our second iteration, involving a simple and direct purchase model, was very well received by all of the users we tested it out with.

 

 

1st prize + Audience prize

 

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